Frequently Asked Questions

Everything you need to know about working with us.

What is your MOQ?

No minimum order quantity. Order as little or as much as you need — from a sample batch to a full container. For custom processing (slicing, grinding, OEM packaging), minimums may vary by specification, but we'll always work with you to find a solution.

What payment methods do you accept?

Alibaba Trade Assurance (secure online payment), T/T bank transfer (30% deposit to start production, 70% balance before shipment), and other methods negotiable.

Do you provide samples? Are they free?

Yes, we provide free samples for most products. You only cover the shipping cost. Samples are dispatched within 3 business days.

What certifications do you hold?

GMP (Good Manufacturing Practice), ISO quality management, and FDA registration. Full certification documents available upon request.

How do you ensure product quality?

Every batch undergoes heavy metal, pesticide residue, and potency testing in our in-house lab before release. We provide a Certificate of Analysis (COA) with every shipment.

What are your shipping methods and lead times?

Orders under 500kg typically ship within 7 business days. Larger volumes — timeline agreed per order. We ship by sea (FCL/LCL), air freight, or international express (DHL/UPS/FedEx) based on your urgency and budget.

Can you do OEM / private label packaging?

Yes. We offer full OEM/ODM: stand-up pouches, sealed tins, pyramid sachets, and custom-branded cartons. Our in-house design team adapts your artwork at no extra charge for production orders.

What mesh sizes can you grind to?

From coarse 40-mesh to ultra-fine 200-mesh. Low-temperature grinding below 45°C preserves active compounds. Laser particle analysis confirms every batch.

Do you offer custom blending for herbal teas?

Yes. Our R&D team can formulate custom blends to your specifications — flavor profile, functional goals, or target market preferences. Trial blends provided before production.

How do you handle customs clearance?

We provide full export documentation: commercial invoice, packing list, certificate of origin, bill of lading, and any destination-specific certificates (health certificate, phytosanitary). Our logistics partners handle clearance at both ends.